Be available 24*7 at a click of the button. One click call logging for your product.
Highly secured device configurations on AWS cloud.
No more multiple calls to the contact center to provide product-specific information.
“Businesses lose $75 bn annually due to poor post sales service”
Lumturo enables your business
Reduce service revenue leakages
Drive customer loyalty beyond the purchase
Use CX as a key differentiator
Lumturo allows you to redefine customer service experience from initiation to closure.
One cloud dashboard to create and manage the entire system
Ask Google Assistant, Amazon Echo to place a service request. - Coming Soon.
Durable hardware matching your products design life
Connect with your ERP for the end to end automation
Data visualization for performance enhancement.
Intelligent routing of service request for automated service request call allocation
Solution for Industry
CX will overtake price and product as a key differentiator by 2020, influencing loyalty, profitability, and growth for a company in the digital age. Lumturo helps you enhance CX where it matters the most i.e. Customer Service
*CX is Customer Experience
Consumer Goods: Direct two ways customer access.
The customer is the king, make him feel like one by providing a seamless customer experience. Don't make him wait to reach out to you or be fooled by unauthorized service providers.
Consumer Electronics | Industrial Goods: Become the go-to brand.
You provide mission-critical equipment to your customers. Every second in breakdown might cost your customer. Enable him to reach out at a click of a button.
Automotive: Capture your customer.
Remove the chance that the customer might locate another nearby service dealership online. Capture his attention every time he starts his next journey.
Consumer Services: Make yourself available at a click away.
Your customer has a busy life. Help him manage his daily chores by allowing him to schedule a visit at tap of a button.
Health Care: Be there when it matters.
Get instant standby alerts for emergency services when it matters the most. A simple device could help save many lives.
Guide to customer service transformation
Manufacturer expect customers to maintain product and purchase details
Multiple channel communication with customer providing same information repeatedly
Delays in call logging due to insufficient information or unavailability of contact centre
Pre-programed product and customer Information to make call logging seamless
Reduce pilferage & unauthorised access by directly connecting to the customer
Proactive notification to keep customer informed on periodic services, damage request & service contract renewals
Timely customer feedback and review
Optimize your business to increase post sales service revenue.